App support

Help for the Cafe POS waiter and kitchen app.

Sign-in and workspace access

Your cafe administrator creates your staff account and assigns its branch and permissions. Ask them about a disabled account, password reset or missing waiter or kitchen workspace. Staff with both workspaces can switch from the profile menu.

Orders and connection problems

An internet connection is required. If sending an order fails, keep the order screen open and use its retry button. Check the table's current orders before placing a replacement. The app uses the same server order rules as the POS.

Kitchen notifications

Allow notifications in device settings and sign in with kitchen access. A cafe's server must also have notification delivery configured. When the app is open, the kitchen screen refreshes and shows new-order alerts. Notification delivery can be affected by connectivity and device settings.

Updates

When a published update is configured, the app offers an update link at startup. Choosing “Skip for now” applies to that launch. The next fresh launch checks again.

Privacy or account requests

Use the account and data request process or read the privacy policy.